Effective Date: 19th November 2024
Last Updated: 19th November 2024
Heather Cross T/A KatTan: Creative Business Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and safeguard your personal data, as well as how we use cookies when you visit our website, kattanservices.co.uk.
1. Information We Collect
1.1 Personal Data You Provide
We may collect and process the following personal data when you:
- Fill in forms on our website.
- Subscribe to our newsletter or other communications.
- Submit enquiries, comments, or feedback.
1.2 Data Collected Automatically
When you use our website, we may automatically collect:
- Log Data: Information such as your IP address, browser type, operating system, pages visited, and the date and time of your visit.
- Cookies: Files stored on your device to improve your browsing experience. See Section 5 for further details on how we use cookies.
2. How We Use Your Information
We process your personal data for the following purposes:
- To respond to your enquiries and provide the services you request.
- To send newsletters or marketing communications (only if you have opted in).
- To analyse website usage and improve its functionality.
- To comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: When you opt in to receive communications or accept non-essential cookies.
- Contract: To deliver services or respond to requests you have made.
- Legitimate Interests: To enhance our website’s performance and maintain its security.
- Legal Obligation: To comply with applicable laws and regulations.
4. Data Sharing
We do not sell or rent your personal data. However, we may share your data in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us with website hosting, analytics, or communications.
- Legal Authorities: If required by law, or to enforce or defend our legal rights.
5. How We Use Cookies
Cookies are small text files placed on your device to improve your browsing experience. WordPress and its plugins may automatically set certain cookies. We use the following types of cookies:
5.1 Essential Cookies
- These are necessary for the website to function properly and cannot be disabled. Examples include cookies for login authentication or saving your language preferences.
5.2 Analytical/Performance Cookies
- These help us understand how visitors use our website (e.g., page views, time spent). This information is anonymous and helps us improve the site’s functionality.
5.3 Functionality Cookies
- These enable additional features, such as remembering your preferences on return visits.
5.4 Targeting/Advertising Cookies
- These may be used by third-party tools to deliver personalised ads based on your browsing behaviour.
6. Managing Cookies
When you first visit our website, you will be presented with a cookie banner to manage your preferences. You can:
- Accept all cookies.
- Decline non-essential cookies.
- Customise your cookie preferences.
Most web browsers allow you to manage cookies through their settings. You can disable cookies entirely or delete existing cookies. However, doing so may impact the functionality of our website.
For more information about cookies and how to manage them, visit https://www.aboutcookies.org.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal obligations.
8. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Erasure: Request the deletion of your data, where applicable.
- Restriction: Request a limit on how we process your data.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Data Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have any questions about this policy or how we handle your data, please contact us:
- Email: heather@kattanservices.co.uk
10. Updates to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in legal requirements or our practices. Please check this page periodically for updates.